Handling of personal data

For us it is important that you as a customer of Feline Holidays A/S (Ltd.) (in the following "Feline Holidays A/S (Ltd.)", "us", "we", "our" will refer to Feline Holidays A/S (Ltd.)) will be provided with security and therefore we will do everything possible to ensure the protection, a proper processing as well as the storage of your personal data provided to us in connection with the use of our websites and the booking of any holiday accommodations and trips.

The entire handling of personal data shall be made by us in accordance with the Danish Act on the Protection of Personal Data and the EU General Data Protection Regulation.
In the following, you will learn how your data are processed and used by us if you visit our websites and book any holiday accommodations and trips with Feline Holidays A/S (Ltd.).

Data protection officer

Feline Holidays A/S (Ltd.) shall be the data protection officer for the handling of personal data consigned to us by you.

Contact details

You can contact us by email via info@feline.dk or send us a letter to the following address: Feline Holidays A/S (Ltd.), Nygade 8B, 2nd level right, DK - 7400 Herning. You can also call us at the following telephone number: 0-808-120-7594.

Your rights

In accordance with the statutory regulations you shall have a number of rights with respect to how your personal data being processed. The most important rights shall be as follows:

  • You shall be entitled to find out how your personal data are processed and used by us.
  • You shall be entitled to examine your personal data available on our side.
  • You shall be entitled to have corrected any personal data that are wrong.
  • You shall be entitled to have deleted your personal data.
  • You shall be entitled to file an objection against your personal data being used for purposes of direct marketing which you have not consented to.
  • You shall be entitled to file an objection against any individual decisions based on an automation.
  • You shall be entitled to transfer your personal data (data transferability).

If you would like to exercise your rights, please send us a corresponding notification to secure-data@feline-holidays.co.uk. We would like to draw your attention to the fact that in some cases it might be necessary to register and save your notification for ensuring your rights being preserved.

Remedies

You may lodge an opposition against the registration of your personal data with our data protection officer at any time by sending an email to: dataansvarlig@feline.dk.
Should you not be satisfied with the way your opposition is being handled, you may file a complaint with the Danish Data Supervisory Authority (Datatilsynet) afterwards that will look into the matter and take a decision.

Definition of personal data

What are personal data?

Personal data are any kind of information that can directly or indirectly be associated with specific persons. This may include e.g. any names, telephone numbers, addresses, etc.

How will personal data be collected by us?

Personal data will be collected by us in different ways, but the large majority of these data will directly be made availabe to us by you.

Booking of holiday accommodations or trips

Which personal data will be collected and processed?

We will collect and process the following personal data for contractual reasons. The purpose of the collection of personal data shall be for making and controlling your reservation.

  • Name
  • Address
  • Email address
  • Telephone number
  • Sex
  • Age of the persons staying overnight, if applicable
  • IP address

Your IP address will exclusively be stored for the purpose of finding and correcting any mistakes. The IP address shall be deleted automatically within 30 days after registration.

Disclosure and transfer of personal data

We will pass your personal data on to the agency or cooperation partner being responsible for the holiday accommodation or trip booked by you. Disclosure of such data shall serve to make the reservation. Should there be any questions in connection with your booking, we will use your personal data in order to contact you.

Any personal data consigned to us by you on the occasion of booking any holiday accommodation or any trip shall not be transferred to any third country.

Anonymisation of personal data

Any personal data received by us will be used in an anonymised form for internal statistical analyses afterwards. This means that any data that may be associated with your person shall be deleted. Then we can see e.g. how many bookings in any specific country or area have been made by customers in Denmark, but there will be no way of seeing who these customers are. Personal data will be anonymised by us as follows:

  • Completed or cancelled bookings will be anonymised within three years from the departure date.
  • Non-completed bookings will be anonymised within 14 days from the registration date.

Credit card data

When and why will you be asked by us for your credit card data?

If you make a booking with us, you might be asked by us to indicate your credit card data. Such data shall be used for the following purposes:

  • Lodging of any security for payment of the booking in the event that you will not pay without prior cancellation of the booking ,
  • Payment of any fees related to the cancellation.

Which data will be collected by us?

We will collect your name and your credit card data.

Processing of your data

The data collected by us (name and credit card data) will be registered and kept by a certified cooperation partner.

Access to the credit card data

We will not have any access to the credit card data consigned to us in connection with your booking. However, we will have a key at hand enabling us to debit your credit card with any amounts of money. However, this shall only be made in the event of non-payment without prior cancellation or in case of any cancellation for fees.

Gift cards

Which data will be collected by us?

In connection with ordering gift cards we will ask you for various personal data for contractual reasons. The purpose of the collection of such data shall be for carrying out purchase and redemption of the gift card at a later point of time.
The following data will be collected and processed by us:

  • Recipient´s name
  • Recipient´s address
  • Notification of the recipient of the gift card, if applicable
  • Buyer´s name
  • Buyer´s telephone number
  • Buyer´s email address
  • Buyer´s address

Processing of your data

We will register and store your data for a period of up to four years from the issuing date of the gift card.

Anonymisation of personal data

Your data will be anonymised four years after the issuing date of the gift card at the latest. The latter shall be for internal statistical analyses. This means that any data that may be associated with the recipient and the buyer shall be deleted.

We can see e.g. how many gift cards have been sold, but there will be no way of seeing who has bought or received them.

Credit card data

In connection with purchasing any gift card we will ask you for your credit card data in order to debit the amount for which you have purchased the gift card. We would like to refer to the section "Credit card data" above where further information can be found about how your credit card data are being processed by us.

Newsletter

Which data will be collected by us?

We will send newsletters to our customers legitimately interested in receiving the latter. For this purpose, the following personal data will be collected:

  • Email address
  • Name, if applicable

Processing of your data

We will entrust our cooperaton partner Campaign Monitor with sending off our newsletters.

Disclosure and transfer of personal data

Campaign Monitor will store the data in data centres located at different places throughout the whole world, and among others in the USA. We have concluded a contract with Campaign Monitor ensuring that the Danish Act on the Protection of Personal Data will be complied with.

Email and overall contact to the customer centre

Which data will be collected by us?

You will have the opportunity to send an email with any questions or any queries to our customer centre. Moreover, you will have the option to complete a form if you have any questions with regard to a specific holiday accommodation or a specific trip. The latter shall be a legitimate interest.

If you send an email, we will collect your email address as well as any personal data from the email. The latter shall normally include your contact data.
If you complete a form, we will store your name, your telephone number, your email address as well as any question asked by you.

In both cases, the purpose of the data collection shall be for processing your enquiry and for contacting you in connection with the processsing of your data by us.

Processing of your data

We will entrust our cooperation partner HelpScout with processinig the correspondence. HelpScout shall comply with the regulations on the handling of data agreed upon between the USA and the EU (Privacy Shield). Moreover, we have concluded a contract ensuring that the Danish Act on the Protection of Personal Data will be complied with.

Disclosure and transfer of personal data

HelpScout will store the data in data centres located at different places throughout the whole world, and among others in the USA. As a consequence, the latter shall include a transmission of personal data to any third country.

Email and direct contact to any specific employees

Which data will be collected?

We will register your email address as well as any personal data indicated by you in connection with your question or your enquiry. The latter may include e.g. your contact data. In cases of your enquiry referring to the possible hiring of any holiday accommodation, the employees will pass your personal data as well as your requests with regard to the holiday accommodation on to our customer centre. Then your enquiry will be processed by the customer centre in the system used there (see section above).

Processing of your data

We will entrust our cooperation partner Microsoft with processing the correspondence. Microsoft shall comply with the regulations on the handling of data agreed upon between the USA and the EU (Privacy Shield). Moreover, we have concluded a contract ensuring that the Danish Act on the Protection of Personal Data will be complied with.

Disclosure and transfer of personal data

Microsoft will store the data in data centres located at different places throughout the whole world, and among others in the USA. As a consequence, the latter shall include a transmission of personal data to any third country.

Personal and telephone contact

Which data will be collected by us?

We will register any personal data indicated by you in connection with your question or your enquiry. The latter may include e.g. your contact data.

Processing of your data

In cases of you having indicated an email address and your enquiry referring to the possible hiring of any holiday accommodation or the booking of any trip, your personal data as well as your requests with regard to the holiday accommodation/trip will be passed on to our customer centre. Then your enquiry will be processed by the customer centre in the system used there (see section ”Email and form (customer centre)” above).

If you do not have any email address and therefore contact us personally or by telephone in order to get help from us, we will make the booking for you. In this context, we will collect the same personal data (with the exception of the email address) which can be found in the section ”Booking of holiday accommodations or trips” above.

Backup

Which data will be involved in a backup?

A complete copy of all data in several versions will be available to us. The latter shall ensure that we will be able to restore any data that might get lost, e.g. due to a hardware failure, at any time.

Processing of your data

Our backups will be stored at a cooperation partner in Denmark.

User profile

Which data will be collected?

In our portals, logging in can be made by way of your Facebook login data. The purpose of the login shall be that the holiday accommodations and/or trips selected by you as favourites will be stored and can be shared with others. Your Facebook login data will be used for confirming your identity enabling us to display the correct favourites. The data will be stored on our side – Facebook shall have no access to the latter.

After your login, we will ask for your Facebook name and will display the latter on the website to which you are logged in. In this process, your name shall exclusively be displayed to you while you are logged in – it shall not be visible to any others.

Processing of your data

Your favourites and login data shall be deleted within 18 months after the latest login. Moreover, the data shall be deleted in the event that you decide to remove yourself as a user from the website to which you have logged in.

Google Analytics

Which data will be collected?

We will use Google Analytics in order to analyse any visits, statistical data, etc. for legitimate reasons. With the help of such data we will be able to improve our websites for offering a better user experience. The data collected shall include your IP address in an anonymised form.

Moreover, various data will be collected by us in an anonymised form. The latter shall include e.g. any details about the type of gadget you are using (mobile phone, tablet computer or computer), screen size, operating system, etc.

We will only have the possibility of seeing the data in a collected and anonymised form. The IP addresses cannot be seen in Google Analytics and therefore we will not have any possibility of bringing the remaining data in connection with any specific IP address.

Processing of your data

Your IP address will be sent to Google together with the remaining data. Google shall comply with the regulations on the handling of data agreed upon between the USA and the EU (Privacy Shield).

Part of the data sent to Google (data connected with cookies, User IDs and Ad-IDs) will be stored by Google for a period of 26 months. Afterwards the latter shall automatically be deleted.

Disclosure and transfer of personal data

Google will store the data in data centres located at different places throughout the whole world, and among others in the USA. As a consequence, the latter shall include a transmission of personal data to any third country.

Should you not wish that Google Analytics collects any anonymised data with regard to your use of one of our websites or any other websites, you will have the option to deselect the latter. For this purpose, please visit this website.