Holiday home - 4 persons - Bolleria, - 17258 - Estartit

Instead of having a key box at the door, we need to go to the local office to get the keys (if after 7PM, which was our case, they could charge 30€, but for some reason, this fee was waived, which we greatly appreciated). After booking, we find out the is a 5€ par personnes charge for towels but they forgot to remind us; we had to go back to the office to get them. There is a 85€ cleaning fee. This would be acceptable BUT upon our arrival, a mop and bucket were waiting for us in the entryway, there was no roll of toilet paper to start our stay nor hand soap per bathroom, and in the kitchen, no dish soap, no sponge for washing or dishcloth for drying. Some of the dishes (plastic containers, water pitcher, and several utensils) weren't very clean. The beds weren't made, and there were only sheets for the twin beds, not for the double. Furthermore, the back doors didn't lock; we had to find wooden poles on the beach to secure them. The house was cold and humid, with no central heating. We had to request a space heater; at this time of year, early November, this should already be provided. This house was truly one of the least comfortable places we've stayed in during our many trips. After speaking to someone from their SOS hotline to state or dissatisfaction and to say that we had decided to leave a day early, the person was very accommodating and told us to inform BelVilla directly, hinting it would be probable to get a refund for the unused night. We sent an email detailing our dissatisfaction but, the next day, in our new rental, we read the email that said they were ''unable to offer compensation''. Although the local office was very helpful, Belvilla was not and blamed us for not complaining enough during our stay. We hope to never have to deal with Belvilla again.

Finding a quiet spot to unwind after a hectic workday was a real treat. The garden and pool areas offered a calm break, helping me recharge for early meetings.

This was a smart choice for balancing comfort and cost, especially with easy access to local shops and a peaceful terrace to unwind. The kitchen gear was on point to prepare quick snacks, and parking right by the entrance saved time. Felt like a smooth, well thought stay for those who want value without compromise.

We loved cooking breakfast on the open kitchen's oven while our kids played safely on the terrace. Having the washing machine was a bonus after sandy beach days. It felt like a homey base for our family getaway near L'Estartit.

Das Zimmer war sehr ordentlich und der Bettkomfort hat für eine entspannte Nacht gesorgt. Die Sauberkeit hat mich positiv überrascht, gerade bei meinem kurzen Aufenthalt.